THE EXTRA STUFF
Because We Care
Our Return Policy in short
We hope you will enjoy your Emy meets Lulu product and have fun building, decorating and hanging out but if for some reason you aren’t completely satisfied with your product, please contact us and we will make every attempt to make things right.
Please contact Emy meets Lulu straight away if the product you receive is defective. You can return the product for a full refund only if defective and dated photos are supplied. We do not exchange or refund for change of mind.
Contact Emy meets Lulu before returning any items.
You have 14 days to return an order after receiving delivery for refund ONLY if defective.
If the product you received is not what you expected, please contact us before returning the item.
Return postage is the responsibility of the customer.
We do not refund for change of mind or if you order the wrong size.
If a package is unclaimed you might have to pay a handling fee.
If you have any questions, please contact us.
Instructions for returning goods
If you wish to make a return, send us an e-mail, or a message through Tictail Talk containing your name, address, e-mail address, the order number and a specification of which items that the return relates to, preferably using the return form.
Ship the items for return within 14 days of the date of the notification.
You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.
If possible, please provide us with a tracking number for the return shipment.
If a returned item is shipped internationally, mark as "RETURNED GOODS" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.
Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.
For packages that are not claimed at your post office within 14 days, Emy meets Lulu reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs
Please take the time and care to follow the instructions provided carefully as we do not refund/exchange due to incorrect folding.
Our cardboard products are designed primarily for indoor use, but are suitable for outside use in dry, calm conditions. The cardboard cubbies should be stored in a dry place. They should be kept away from fire or any naked flame. Adult supervision is required at all times. They are not designed to be climbed-on. These cardboard products should be inspected regularly before, during and after use for any signs of damage, which could cause potential injury. Our products are made from strong cardboard, however as a paper product, there is still the risk of paper cuts. Please take care with the edges and under no circumstances should the boards be used for anything other than building a play structure.
Emy meets Lulu products are made with the utmost care and sturdy cardboard. Nevertheless, cardboard is a degradable product and after great playtime and use our products may show that love. Please recycle the product into new creations with your child or dispose of in an earth friendly way.